Get to Know JustCall
Imagine a world where your support and sales teams have access to a cutting-edge communication tool that not only streamlines their workflows but also elevates the customer experience to new heights. Welcome to JustCall, a cloud-based phone system designed to make your business’s global communication seamless and efficient.
Your customer-facing teams are at the core of your business who build and maintain strong relationships with your clients. JustCall equips them with innovative features and tools to facilitate better conversations and streamline their workflows, ultimately driving customer satisfaction and loyalty.
Want to know how this software elevates your customer team? Keep reading this JustCall review that will bring you a whole new understanding of this CRM buddy.
Looking for the right customer service software can feel like a maze with so many choices out there. How do you pick the best one for your business? That’s where we come in. We’re here to give you a straight-up, detailed review of JustCall to help you decide.
We really dug deep to give you the real scoop on JustCall
We checked out everything it does, how easy it is to use, and what other people who use it think. We didn’t just look at what the software says it can do; we also talked to people who use it every day and experts in the field to get the full picture.
Our review of JustCall is packed with all the time we spent getting to know it inside and out. We made sure to keep it real and honest, looking at both the good and the not-so-good parts. This way, you can trust that you’re getting the full story and make a smart choice based on what we found.
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JustCall is an innovative cloud-based phone system designed to cater to the unique communication needs of international call centers, SaaS companies, remote teams, and virtual workforces. Its user-friendly interface enables businesses to effortlessly connect with clients across 70 countries, establishing a strong global presence.
Currently, over 6,000 businesses rely on JustCall’s robust feature set, which includes advanced capabilities such as Interactive Voice Response (IVR), Live Call Monitoring, Call Recording, and Rapid Call Routing. These features ensure seamless and professional interactions between support and sales teams and their customers, regardless of their location.
Acquiring new phone numbers with JustCall is a breeze, allowing businesses to quickly expand their global reach. The platform also offers the flexibility to mask outgoing calls with personalized numbers, further enhancing the customer experience.
One of JustCall’s standout features is its seamless integration with popular CRM tools, streamlining workflows and simplifying data management. This ease of integration ensures smooth collaboration and data sharing across various platforms.
In addition to its impressive feature set, JustCall employs highly secure data centers to store and safeguard critical information. Businesses also have the option to customize their working hours, ensuring they receive calls only during their specified availability.
|✅ Extensive Coverage
|❎ JustCall interface sometimes be challenging for some users
|✅ Effortless Integration
|❎ The price could be pricey for some small business
|✅ Advanced Call Routing and IVR
|❎ Limited language support
|✅ Comprehensive Analytics
|❎ Occasional technical issues
|✅ SMS Campaigns
|✅ Customizable Settings
|✅ Suitable for businesses of all sizes
JustCall is a cloud-based phone system that revolutionizes the way support and sales teams communicate with clients worldwide. With its robust set of features, JustCall offers numerous benefits to businesses looking to enhance their communication processes and improve the customer experience.
- Global Reach: JustCall allows you to acquire virtual phone numbers from over 70 countries, enabling your business to establish a local presence in target markets. This makes it easier and more cost-effective for clients to connect with your company, fostering trust and improving customer satisfaction.
- Streamlined Workflows: By integrating seamlessly with popular CRM platforms like Salesforce, HubSpot, and Zendesk, JustCall enables your teams to access and manage customer data efficiently. This streamlines workflows and ensures a consistent customer experience across various touchpoints.
- Advanced Call Routing and IVR: JustCall’s call routing capabilities and Interactive Voice Response (IVR) system ensure that incoming calls are directed to the appropriate team members or departments. This minimizes the need for transferring calls and reduces customer frustration, leading to higher satisfaction and loyalty.
- In-Depth Analytics: JustCall’s analytics features provide valuable insights into call performance and agent productivity. By using these actionable insights, you can make data-driven decisions to optimize your customer service operations and continuously improve the customer experience.
- SMS Campaigns: Engage your customers proactively with JustCall’s SMS campaign feature. Send targeted messages and promotions that drive customer loyalty and foster long-lasting relationships built on trust and satisfaction.
- Customizable Business Hours and Call Forwarding: JustCall’s flexibility allows you to customize your business hours and call forwarding settings, ensuring that your teams are available to assist customers when it’s most convenient for them.
- Enhanced Security: JustCall employs highly secure data centers to store and safeguard critical information, ensuring the privacy and protection of your customer data.
JustCall gives you the experience of easing the expansion as it allows you to set up your own call center abroad in under 5 minutes. Catering to the needs of a mobile workforce, JustCall is designed to work on any device, ensuring your team remains connected and productive regardless of their location. By providing local numbers, JustCall enables your business to offer the best customer experience, fostering trust and satisfaction among your clients while also reducing communication costs. Embrace the benefits of JustCall to streamline your business communication processes and elevate the customer experience.
Here are some of JustCall’s benefits:
✅ Over 100 integrations with CRM and business tools
✅ Click-to-call functionality from CRM
✅ Availability in 70+ countries with SMS workflows and automation
✅ Three sales dialers to choose from
✅ Call queueing and forwarding capabilities
✅ In-depth analytics
✅ Conversation intelligence and more
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The JustCall app itself is free to download on various devices, such as smartphones and tablets. However, to fully utilize the features and services provided by JustCall, you will need to subscribe to one of their pricing plans. The pricing plans cater to different business sizes and requirements, and you’ll need to choose a plan that best suits your needs.
To access the most accurate and up-to-date information regarding JustCall’s pricing, it’s recommended to visit their website or contact their sales team.
JustCall offers a variety of pricing plans to cater to the diverse needs of businesses. The following are JustCall plans:
- Essentials Plan:
- Price: $19 per user/month
- Minimum Users: 1 user.
- Features: Includes outbound calling & SMS, unlimited inbound calling, local numbers, basic call & SMS analytics, essential calling features such as voicemail, call forwarding & transfer, and call tracking, as well as productivity tools, Chrome extension, mobile & desktop applications.
- Team Plan:
- Price: $29 per user/month
- Minimum Users: 2 users.
- Features: All features of the Essentials plan, plus AI-powered transcription & call summary, toll-free numbers, over 100 integrations with CRM systems & help desk tools, Interactive Voice Response (IVR) / Call menus, WhatsApp messaging, team analytics, API and Webhook access, and the JustCall Workspace.
- Pro Plan (Most Popular):
- Price: $49 per user/month
- Minimum Users: 2 users.
- Features: Includes everything in the Team plan, along with advanced analytics & reporting, user groups and roles & permissions, Sales Dialer with Auto Dialer and Predictive & Dynamic Dialers, Bulk SMS & SMS workflows, live call monitoring with options to listen, whisper & barge, queue callback, intelligent routing, and Salesforce integration.
- Business Plan:
- Pricing: Custom, interested parties are prompted to talk to sales for more information.
- Minimum Users: 10 users.
- Features: Encompasses all the features of the Pro plan, and adds Single Sign-On (SSO), custom bundled outbound calling & SMS packages, a dedicated customer success manager, personalized onboarding support, premium support, higher API & Webhook access thresholds, and a Service-level agreement (SLA).
Please note that these prices and plans may have changed since our last update. For the most accurate and up-to-date information, it is advisable to visit JustCall’s website or contact their sales team.
JustCall is designed for a wide range of businesses and professionals who require an efficient, cloud-based phone system to improve their communication processes. It is particularly well-suited for:
- Small to large businesses: JustCall’s scalable solution makes it an excellent choice for businesses of all sizes, from start-ups to established enterprises.
- Support and sales teams: JustCall offers features specifically tailored to support and sales teams, such as call recording, call monitoring, and CRM integrations, which help streamline client communication and boost productivity.
- International call centers: With virtual phone numbers available from over 70 countries, JustCall is an ideal solution for call centers that handle customer support and sales inquiries from clients situated across the globe.
- SaaS companies: JustCall’s seamless integrations with popular CRM and business tools make it an excellent choice for SaaS businesses seeking to enhance their customer communication and support workflows.
- Remote and virtual teams: Since JustCall is a cloud-based solution, it works on any device, making it perfect for remote and virtual teams that require a reliable and efficient communication platform.
In summary, JustCall is suitable for a broad range of businesses and professionals seeking to enhance their communication processes, boost customer satisfaction, and improve overall team productivity.
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Customers generally have positive experiences with JustCall, praising the platform for its user-friendly interface, advanced features, and seamless integrations. Here are some of the key points customers often mention in their reviews:
- Customer Support:
- Customers have praised JustCall for its responsive and competent support team. The assistance provided is patient, helpful, and efficient, as evidenced by a customer’s experience with the 10DLC registration process. The support team was able to resolve issues that could have taken many weeks in less than two.
- Productivity and Sales Improvement:
- The use of JustCall is credited with increasing productivity and sales. The auto-dialer feature is highlighted for saving time by automatically dialing numbers from a predefined list, which helps in streamlining the sales process.
- Convenient Texting Feature:
- JustCall’s texting software is noted for its convenience, particularly in the context of the recruitment process. This feature seems to facilitate a smoother communication channel with potential candidates.
- Comprehensive Call Management:
- The platform provides a robust way to manage call traffic, track call volumes, and communicate via text messages. Users can access historical data and real-time analytics to keep an eye on user activity and ensure that enough agents are available to handle incoming calls and SMS.
- User-Friendly Assistance for New Users:
- For new users, the guidance provided through JustCall’s customer service is straightforward and user-friendly. Even when users are not entirely sure about the process or what information they need to provide, the support staff is described as going the extra mile to assist, including the use of screenshots for clarification.
However, some customers have mentioned areas that could use improvement:
- Pricing: Some users find JustCall’s pricing plans to be on the higher side, particularly for small businesses or those with limited budgets.
- Technical Issues: A few customers have reported occasional technical issues or glitches with the platform, which can impact the user experience and require timely resolution from the support team.
- Language Support: The lack of support for languages other than English in JustCall’s interface and customer support may pose challenges for businesses operating in non-English speaking regions.
Overall, customers are generally satisfied with JustCall as a cloud-based phone system solution, citing its comprehensive features, ease of use, and seamless integrations as the primary reasons for their positive experiences.
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Is JustCall Worth It?
- Feature Set: JustCall offers a comprehensive set of features that can enhance communication processes, such as call routing, call recording, SMS campaigns, and integrations with popular CRM platforms.
- Scalability: JustCall caters to businesses of all sizes, from small start-ups to large enterprises, making it a scalable solution that can grow alongside your company.
- Global Reach: With the ability to acquire virtual phone numbers from over 70 countries, JustCall allows businesses to establish a local presence in target markets and reduce communication costs for clients.
- Remote and Virtual Teams: JustCall’s cloud-based system is compatible with any device, making it an excellent choice for remote and virtual teams that need a reliable communication platform.
- Customer Reviews: The majority of JustCall’s customer reviews are positive, highlighting its ease of use, feature set, and responsive customer support.
However, it’s essential to consider your budget and compare JustCall’s pricing plans with other available options. Some customers have found JustCall’s pricing to be on the higher side, especially for small businesses or those with limited budgets.
In conclusion, JustCall is worth considering if its feature set, global reach, and scalability align with your business needs and communication requirements. It’s advisable to take advantage of any free trials or demos offered by JustCall to assess its suitability for your specific needs before committing to a plan.
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